Escalation Pathway Design Guide

If your escalation process only exists in someone's head, it does not exist at all. This Escalation Pathway Design Guide walks you through building, documenting, and activating a formal quality and safety escalation pathway for your organization, from defining tiers and assigning response roles, to training staff, running tabletop exercises, and embedding the pathway into your policies.

What you get:

•      Framework for defining escalation tiers — near-miss through sentinel event

•      Role assignment guide — who owns each tier response and who serves as backup

•      Required notification timeframes by event type

•      Staff training approach — what to cover, how often, how to document completion

•      Tabletop exercise guide — how to test your pathway before a real event

•      Policy integration instructions — how to embed the pathway into your Incident Reporting Policy